How Do I Contact the Passport Processing Centre?

If you want to contact Her Majesty’s Passport Office (HMPO) in Durham, how you contact them depends upon whether or not you’ve submitted a passport application already. (Please note, these instructions are for those who do not live in the UK.)

If you need help with your passport application:

If you need help with completing your passport application, you can contact the HMPO through the following ways:

  • Mail
  • Phone
  • Online form
  • Online chat

Contact the HMPO by Mail

If, for some reason, you want to ask for help with your passport application by mail, you can send a letter with your questions to them at 

Her Majesty’s Passport Office, PO Box 767, Southport, PR8 9PW

There is no information publicly available as to how long it will take them to respond to you.

Contact the HMPO by Phone

You can call the HMPO at +44 (0)300 222 0000. (If you are in the UK the number is 0300 222 0000). 

The contact hours are 8AM-8PM GMT Monday to Friday and 9AM-5:30PM on weekends and holidays. (So, for instance, if you live in Toronto the hours are 1PM-1AM Monday to Friday and 2PM-10:30PM on weekends and holidays.)

Your phone provider will likely charge you long-distance fees for calling the UK, unless you have a special plan which includes calls to the UK.

You can also text the HMPO at 18001 0300 222 0222 during the same business hours.

Contact the HMPO by Webform

You can ask a question about your UK passport application by completing this form: https://eforms.homeoffice.gov.uk/outreach/Passport_Enquiries.ofml They will likely email you a response though they may also call you, if necessary.

Contact the HMPO by Live Chat

You can try to speak to someone at the HMPO by chat on their website at https://www.gov.uk/passport-advice-line during the phone business hours mentioned before. Please note this is the only service about which the office states that staff might be busy, so expect delays.

If you have already submitted your UK Passport application:

There are three ways to track your UK passport application if you’ve already submitted it. Please note that you must wait at least three weeks from the date of receipt before the tracking information will be made available through these status check services:

Online:

For most people outside of the UK, who have submitted their passport applications online, you can check your status here: https://www.passport.service.gov.uk/track/ You will need to provide your reference number.

If you submitted your application through the UK Post Office’s Digital Check and Send service, and the Post Office took your photo, you also use this webform.

Paper Applications:

If you sent in a paper application because you were eligible to do so, you have to use this form instead: https://passportofficeforms.service.gov.uk/_/track-application.ofml You will need to provide your barcode number Post Office receipt number.